Cancellation & Refunds
Last updated 22 October 2026
Before payment
You can cancel an unpaid booking yourself from Account → Orders. Unpaid bookings are also cancelled automatically after 24 hours.
After payment
Contact us via WhatsApp with your booking number. Refunds depend on how far ahead you cancel, counted from the check-in date:
| When you cancel | Refund |
|---|---|
| 7 days or more before check-in | 100% |
| 3–6 days before | 50% |
| Less than 3 days, or no-show | No refund |
Changing dates
You can move your booking to other dates once, free of charge, at least 3 days before check-in and if the same room type is available. Any price difference (for example peak season) is charged or refunded.
Leaving early
Nights not used after check-in are not refunded.
If we cancel
If we can't provide your room or a room of the same type or better, you receive a 100% refund.
How refunds are paid
Refunds go back to the original payment method or to your bank account within 7 business days after approval.